Easy Answers for Common Questions

Are any vaccinations required?

For their safety and good health, dogs must be inoculated for DHLLP, Rabies, and Bordetella and cats must be up to date on FVRCP and Rabies.

May I bring my pet’s food?

By all means! We feed Chicken Soup for the Dog Lover’s Soul, by Diamond, but if you prefer to maintain your pet’s usual diet, we can certainly use the brand you bring, and there’s no charge. Simply measure the food into a zip-lock bag; label each bag with your last name and your pet’s name. Be sure to let our staff know your feeding instructions when you check in your pet. Due to lack of storage, extra food won’t be accepted and any leftovers will not be returned.

Should I bring my pet’s dishes and bed?

Let us take care of those. We provide stainless steel food and water bowls and we disinfect them daily. In addition, each pet gets fleece bedding, for a wonderful night’s sleep.

How about toys? May I bring my pet’s favorites?

Any toy larger than a tennis ball is welcome. Please label each with permanent identification to ensure that it goes home with your pet.

What if my pet is on medication?

We administer any medications—except insulin—at no extra charge. Please make sure medications are labeled with your last name, your pet’s name and the prescribed dosage. Incidentally, we provide daily health checks on all pets in our care.

Do you prefer a certain type of collar and leash?

We will only need your pet on a leash and collar while they are checking in. Once they are checked in, we will put one of our ID collars on them. You may take yours home so it doesn’t get lost in the crowd.

I have a question that I didn’t see an answer for.

We would love to answer your question. Just click here to go to our Contact Us page and you can fill out an easy question form.

Have questions? 815.623.9999